# Add a bonus or deduction

> In the Admin portal, open Payments, select the Adjustments tab, and add an adjustment. Choose who it applies to, Bonus or Deduction, the amount and how often it repeats. It is included in their next payment.

Admin · Payments · How to · Last updated 2026-10-04

## Before you begin

- You need the **Admin** role.
- An adjustment is a bonus or deduction applied to your team, on top of commissions. A monthly software fee is a deduction. A sales prize is a bonus.
- An adjustment that starts today is applied as soon as you save.

## Steps

1. In the Admin portal, select **Payments**, then the **Adjustments** tab.
2. Select the **+** button (**Add new adjustment**).
3. Enter a **Title**, for example "Quarterly tools fee".
4. Under **Applied to**, choose **All agents**, **All assistants**, **All admins** or **Specific people**. For **Specific people**, choose them under **Team members**.
5. Optionally add a **Description**. The team member sees it.
6. Choose the type:
   - **Deduction**: deducted from the team member (subtracted from what they're owed).
   - **Bonus**: paid to the team member (added to what they're owed).
7. Enter the **Amount** and choose the **Currency**.
8. Choose the **Cadence**: **One-time**, **Monthly**, **Quarterly** or **Annually**.
9. Choose **Starts on**. It must be today or later.
10. Select **Save**.

## What you should see

The message **Adjustment created**. The adjustment appears on the **Adjustments** tab with its type, amount and next date.

When it applies, it shows in each person's row on the **Pending** tab under **Payments**, and is paid with their next payment. See [Pay your team](https://www.kindra.ai/support/pay-your-team.md). On an adjustment, the **Payments** tab lists the payments it has been part of.

## Stop an adjustment

Open the adjustment and select the trash icon. It stops applying from then on. What was already applied stays in the payment history.

## If something goes wrong

### "No team members selected"

The adjustment is set to **Specific people** but nobody is chosen, so it won't apply to anyone. Choose them under **Team members**.

### "Please choose today or a later date"

**Starts on** is in the past. Choose today or a later date.

### "Can't remove a team member who has already been paid for this adjustment"

That person already received a payment that included this adjustment, so they stay on it. To stop it for everyone, delete the adjustment and create a new one for the people who remain.

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Kindra AI is back-office software for travel agencies that pay independent agents. Forward a supplier's commission statement and every line is matched to its booking and split between the agent, their upline and the agency. Agents see on their phone what is paid and what is still owed. It replaces the CRM and the commission spreadsheets. It does not build itineraries.

To try it, enter your email at https://www.kindra.ai/ and you are in the product: free for 30 days, no credit card, then billed per user per month with no contract. Pricing: https://www.kindra.ai/pricing

All support articles: https://www.kindra.ai/support.md