# Add a reservation

> In the Agent portal, open Reservations, select the + button, choose the customer and the product, enter the supplier's confirmation number, dates, total cost and gross commission, and select Save.

Agent · Reservations · How to · Last updated 2026-10-04

## Before you begin

- The customer must exist. You can add one from the reservation form with the **+** next to **Customer**. See [Add a customer](https://www.kindra.ai/support/add-a-customer.md).
- The product must be one of your agency's offerings. If it is missing, ask an admin to [add an offering](https://www.kindra.ai/support/add-an-offering.md).
- Have the supplier's confirmation number. Each one can only be recorded once at your agency.

## Steps

1. In the Agent portal, select **Reservations**.
2. Select the **+** button (**Add new reservation**).
3. Under **Customer**, search for and select the customer.
4. Under **Product**, search for and select the product. If the product has them, choose a **Destination** and then a **Property**. The rest of the form appears once the offering is chosen.
5. Leave **Purpose** on **Customer Travel**, unless this is **Agent Personal Travel** or **Agency Travel**.
6. Enter the **Reservation Number**: the confirmation number from your supplier.
7. Enter the **Booked Date**, **Check-in** and **Check-out**.
8. Choose the **Currency** and enter the **Total Reservation Cost**: the total amount charged to the customer.
9. Enter the **Gross commission**: the total commission the supplier pays your agency for this booking.
10. Select **Save**.

![The new reservation form with Customer, Product, Destination, Property, Purpose, Reservation Number and Reservation Name filled in](https://www.kindra.ai/assets/support/reservation-form-582b42c6.jpg)

Optional, on the same form:

- **Final Payment Due Date**, and **Customer Payments** with **Add payment**, to track what the customer has paid.
- **On Hold**, with a **Deposit Due Date**, for a booking waiting on its deposit.
- **Reminders**, each a short label and a number of days before check-in. They show on [Home](https://www.kindra.ai/support/read-your-home-timeline.md).

## What you should see

The message **Reservation saved**. The reservation appears on the **Active** tab of **Reservations**, or on **Hold** if it has a deposit due and no deposit paid date.

While you fill in the form, **Estimated earnings** shows **You'll receive (est.)** and your percentage of the gross commission.

![The Estimated earnings box under Gross commission, showing the amount you will receive and your percentage of gross commission](https://www.kindra.ai/assets/support/reservation-estimated-earnings-3144ade4.jpg)

## If something goes wrong

### "No offerings available"

Your agency has no offerings yet. Ask an admin to [add an offering](https://www.kindra.ai/support/add-an-offering.md).

### "This confirmation number already exists - you may have already entered this booking"

That **Reservation Number** is already recorded at your agency, by you or by another agent. Search for it on **Reservations**. If it is not in your list, ask an admin to look on **Bookings**.

### "Enter the confirmation number from your supplier"

**Reservation Number** is empty.

### "Select which customer this reservation is for"

**Customer** is empty. Search for and select a customer.

### "Check-out can't be before check-in"

Correct the **Check-in** or **Check-out** date.

### "Enter the total agency commission"

**Gross commission** is empty. Enter the total commission the supplier pays your agency, before your split.

### "Recorded outside booking month"

You recorded the reservation after the month it was booked in, and your agency applies a late entry penalty. The reservation is saved. The penalty shows under **Estimated earnings** as **Late penalty**. See [Payment policies](https://www.kindra.ai/support/payment-policies.md).

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Kindra AI is back-office software for travel agencies that pay independent agents. Forward a supplier's commission statement and every line is matched to its booking and split between the agent, their upline and the agency. Agents see on their phone what is paid and what is still owed. It replaces the CRM and the commission spreadsheets. It does not build itineraries.

To try it, enter your email at https://www.kindra.ai/ and you are in the product: free for 30 days, no credit card, then billed per user per month with no contract. Pricing: https://www.kindra.ai/pricing

All support articles: https://www.kindra.ai/support.md