# Fix a billing banner

> A banner at the top of the Admin portal means your subscription needs attention. Select Update billing, then Manage billing, to add or change your payment method.

Admin · Troubleshooting · Last updated 2026-10-04

## Fix it

1. In the banner, select **Update billing**. Or select **Admin**, then the **Billing** tab.
2. Select **Manage billing**. The billing portal opens in a new tab.
3. Add or update your payment method there.

The **Billing** tab also shows how many active team members you are billed for. Adding or archiving team members creates a prorated adjustment on the next invoice.

## "Payment past due."

Your last payment did not go through. Your team can still work. Update your payment method with the steps above.

## "Your free trial has ended. Your team's access is currently restricted."

Your trial ended without a subscription. Admins can still open the Admin portal. Everyone else is signed out until billing is set up.

## "Your subscription has ended. Your team's access is currently restricted."

Your subscription is no longer active. Admins can still open the Admin portal. Everyone else is signed out until billing is restored.

## "There is a problem with your account. Please contact your administrator."

You are a team member, not an admin, and your agency's access is restricted. Ask an admin at your agency to open **Admin**, then **Billing**.

## "Unable to access billing portal. Please try again."

The billing portal did not open. Select **Manage billing** again. If it keeps failing, email support@kindra.ai.

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Kindra AI is back-office software for travel agencies that pay independent agents. Forward a supplier's commission statement and every line is matched to its booking and split between the agent, their upline and the agency. Agents see on their phone what is paid and what is still owed. It replaces the CRM and the commission spreadsheets. It does not build itineraries.

To try it, enter your email at https://www.kindra.ai/ and you are in the product: free for 30 days, no credit card, then billed per user per month with no contract. Pricing: https://www.kindra.ai/pricing

All support articles: https://www.kindra.ai/support.md