# Find and correct a booking

> In the Admin portal, open Bookings, search by reservation number, customer, agent or product, open the booking, change the Sale or Commission fields, and select Save.

Admin · Bookings · How to · Last updated 2026-10-04

## Before you begin

- You need the **Admin** role.
- **Bookings** shows every agent's reservations. Agents see only their own, under **Reservations**.
- Once an agent or upline has been paid for a booking, you cannot cancel or uncancel it.

## Steps

1. In the Admin portal, select **Bookings**.
2. In the search box, enter a reservation number, customer, agent or product. Separate several terms with a space.
3. Select the tab the booking is on. While you search, each tab shows how many bookings match.
4. Select the booking.
5. Under **Sale**, correct **Reservation Number**, **Total Cost**, **Currency**, **Purpose** or **Booked Date**.
6. Under **Commission**, correct **Gross Commission**. The breakdown shows **Save to see updated breakdown** until you save.
7. Select **Save**.

![The Bookings list with a search box and Active, Completed, Received, Paid and Cancelled tabs](https://www.kindra.ai/assets/support/bookings-be77b3e8.jpg)

### What each tab shows

| Tab | Shows |
|---|---|
| **Active** | Bookings that have not checked out |
| **Completed** | Checked out, commission not yet received from the supplier |
| **Received** | Commission received, agent not yet paid |
| **Paid** | Agent has been paid |
| **Cancelled** | Cancelled bookings |

## What you should see

The message **Booking updated successfully**. Under **Commission**, the breakdown shows the **Total**, the agent's share, the upline's share if there is one, and **Agency Net**.

Below it, the commission timeline lists each **Received from supplier** and **Paid to agent** entry, ending with **Received in full** or how much has been received so far.

## Export or import bookings

- **Export to Excel** downloads the bookings on the current tab, matching your search.
- **Import from Excel** takes an `.xlsx` file with a **Reservation Number** column. The upload starts as soon as you choose the file. Export first to get the right columns.

## If something goes wrong

### "Cannot change status: agent or upline has already been paid"

You tried to cancel or uncancel a booking after a payout. The payout has to be undone first, which is only possible on the day it was made. See [Pay your team](https://www.kindra.ai/support/pay-your-team.md).

### "This confirmation number already exists - you may have already entered this booking"

Another booking at your agency has that **Reservation Number**. Search for it to find the other booking.

### "Net remittances received are negative"

The supplier has taken back more than it paid on this booking. A payment from the supplier may be missing. Do not process a payout until this is resolved.

### "Recorded outside booking month"

The agent recorded this booking after the month it was booked in, so the late entry penalty applies. To waive it for this booking, select **Remove penalty**.

### "Import failed: Not a bookings file (missing Reservation Number column)"

The file has no **Reservation Number** column. Export your bookings and use that file's columns.

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Kindra AI is back-office software for travel agencies that pay independent agents. Forward a supplier's commission statement and every line is matched to its booking and split between the agent, their upline and the agency. Agents see on their phone what is paid and what is still owed. It replaces the CRM and the commission spreadsheets. It does not build itineraries.

To try it, enter your email at https://www.kindra.ai/ and you are in the product: free for 30 days, no credit card, then billed per user per month with no contract. Pricing: https://www.kindra.ai/pricing

All support articles: https://www.kindra.ai/support.md