# Pay your team

> In the Admin portal, open Payments. The Pending tab lists what each team member is owed. Pay them outside Kindra AI, then select Mark All as Paid, or open one person and select Mark as Paid.

Admin · Payments · How to · Last updated 2026-10-04

## Before you begin

- You need the **Admin** role.
- Kindra AI does not move money. It records that you paid. Send the payment from your bank or payroll first.
- What counts as ready to pay depends on your **Payout Basis** and **Payment Period**. See [Payment policies](https://www.kindra.ai/support/payment-policies.md).
- On a pay-on-collection agency, a commission is only ready after you have [recorded it from a supplier statement](https://www.kindra.ai/support/upload-a-commission-statement.md).

## Steps

### Pay everyone

1. In the Admin portal, select **Payments**, then the **Pending** tab.
2. Read the list. Each row is a team member with their reservations, adjustments and the amount owed per currency.
3. If you owe amounts in more than one currency, choose the currency under **Pay all in** and enter a **rate** for each currency being converted.
4. Select **Mark All as Paid**.

![The Pending tab under Payments with the total owed, a Mark All as Paid button and one row per team member](https://www.kindra.ai/assets/support/payments-pending-c7d0f51d.jpg)

### Pay one person

1. On the **Pending** tab, select the team member.
2. Review their reservations, adjustments and service charge bonuses.
3. If needed, choose a currency under **Pay in** and enter the **Rate**.
4. Select **Mark as Paid**.

## What you should see

The message **Bulk payment recorded** or **Payment recorded**, with the number of items.

The payment appears on the **Transactions** tab as a card for that date and currency. Each agent sees it on their own **Paid** tab under **Sales**. See [Sales, Earned, Owed and Paid](https://www.kindra.ai/support/sales-earned-owed-paid.md).

## Watch: from commission received to ready to pay

![A 12 second screen recording: ticking reservations on the Pending tab under Remittances, selecting Receive, saving, then opening the Pending tab under Payments](https://www.kindra.ai/assets/support/receive-and-pay-de2f2555.webm)

1. Under **Remittances**, on the **Pending** tab, the admin ticks eight reservations and selects **Receive**.
2. The admin checks the amounts and selects **Save**. The message reads **Recorded 8 remittances**.
3. Under **Payments**, the **Pending** tab now lists each team member with the amount owed.

## Undo a payment

You can undo a payment on the day it was made.

- One person: on **Transactions**, open the person's payment and select **Undo payment**.
- Everyone paid that day: on **Transactions**, open today's card and select the **Undo** button, which shows how many payments it will undo.

The items return to **Pending**.

## Download a payment list

On **Transactions**, select the download icon on a card for that date's payments, or the icon in the header for the whole year. The Excel file has one row per person with the amount paid.

On the **Totals** tab, switch between **Annual** and **Monthly** and export commission totals paid to each team member for a year.

## If something goes wrong

### "No pending payments"

Nothing is ready to pay. Payments appear here once commissions are received. Check the **Projected** tab for what is coming.

### "Exchange rate required"

You are paying in a different currency than the commission was earned in. Enter the **Rate**.

### "Exchange rate cannot be 1.0"

A conversion between two different currencies needs a real rate. Enter the rate you used.

### "No payments recorded" with "below the minimum payout amount"

Every amount was under your agency's **Minimum Payout Amounts**. Those amounts stay on **Pending** until they add up to the minimum. See [Payment policies](https://www.kindra.ai/support/payment-policies.md).

### "Payments can only be undone on the day they were made."

The payment is from an earlier day. To correct it, [add a bonus or deduction](https://www.kindra.ai/support/add-a-bonus-or-deduction.md) for the difference.

### "Payment settings changed since this page loaded. Please reload and resubmit."

Someone changed a policy or a team member's settings while the page was open. Reload the page and select **Mark All as Paid** again.

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Kindra AI is back-office software for travel agencies that pay independent agents. Forward a supplier's commission statement and every line is matched to its booking and split between the agent, their upline and the agency. Agents see on their phone what is paid and what is still owed. It replaces the CRM and the commission spreadsheets. It does not build itineraries.

To try it, enter your email at https://www.kindra.ai/ and you are in the product: free for 30 days, no credit card, then billed per user per month with no contract. Pricing: https://www.kindra.ai/pricing

All support articles: https://www.kindra.ai/support.md