# Sign in to Kindra AI

> Kindra AI has no passwords. Enter your email, open the secure link we email you, and you are in. On a device where you set up a passkey, sign in with one tap instead.

Get started · Last updated 2026-10-04

## Before you begin

- Your agency admin must have added you as a team member with your email address. Kindra AI does not send an invitation email, so ask your admin which address they used.
- You need access to that inbox.

## Steps

1. Open the [sign-in page](https://www.kindra.ai/users/sign_in).
2. Select **Use email instead**.
3. Enter your email.
4. If asked, tick **I have read and agree to the Terms of Service and Privacy Policy**.
5. Select **Send Sign-in Link**.
6. Open the email from Kindra AI and select **Sign in to Kindra AI**. The link can only be used once.

## What you should see

After you request the link: **Check Your Email**. You can close that tab.

After you open the link: **Sign in faster next time?** Select **Enable** to set up a passkey on this device, or **Not now** to skip. Then your portal opens. See [The Agent and Admin portals](https://www.kindra.ai/support/agent-and-admin-portals.md).

## Sign in with a passkey

On a device where you selected **Enable**, open the sign-in page and select **Sign in**. Your device asks for your fingerprint, face or screen lock. No email is needed.

## Change your sign-in email

1. On **Home**, open the menu at the top right and select **Change email**.
2. Enter your **New email** and select **Send confirmation link**.
3. Open the link sent to the new address. Your email changes only when you open it.

## If something goes wrong

### "This email is not registered. Contact your administrator."

No team member at any agency has that email. Check for typos, then ask your agency admin which address they added. See [Add a team member](https://www.kindra.ai/support/add-a-team-member.md).

### "No account found with that email."

Same cause: the email is not a team member. Ask your agency admin.

### "The login link has expired. Please request a new one."

Sign-in links stop working after a short time and after one use. Go back to the sign-in page and request a new link.

### "You must agree to the Terms of Service and Privacy Policy"

Tick the agreement box, then select **Send Sign-in Link** again.

### "That passkey didn't work. Try again, or use email instead."

Select **Use email instead** and sign in with an email link. You can set up the passkey again afterwards.

### "Something Went Wrong"

Kindra AI could not send the sign-in email. Try again in a few minutes. If it keeps happening, email support@kindra.ai.

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Kindra AI is back-office software for travel agencies that pay independent agents. Forward a supplier's commission statement and every line is matched to its booking and split between the agent, their upline and the agency. Agents see on their phone what is paid and what is still owed. It replaces the CRM and the commission spreadsheets. It does not build itineraries.

To try it, enter your email at https://www.kindra.ai/ and you are in the product: free for 30 days, no credit card, then billed per user per month with no contract. Pricing: https://www.kindra.ai/pricing

All support articles: https://www.kindra.ai/support.md