Cancel a reservation

Open the reservation, open the menu at the top right, select Cancel Reservation, and confirm. The reservation moves to the Cancelled tab and can be uncancelled later.

Before you begin

Cancelling keeps the reservation. It moves to the Cancelled tab and leaves your Home timeline.
A reservation that has checked out and has been paid out is read-only and cannot be cancelled here.

The Reservations list in the Agent portal with Active, Hold, Cancelled and Completed tabs — Cancelled reservations move to the Cancelled tab.

Steps

In the Agent portal, select Reservations and open the reservation.
Open the menu at the top right and select Cancel Reservation.
If it applies, tick Insurance payout received: insurance covered this cancellation.
If it applies, tick Protect agent commission: the agent still receives commission despite the cancellation.
Select Cancel Reservation. To leave without cancelling, select Go Back.

What you should see

The message Reservation cancelled. The reservation shows a Cancelled banner with the date and appears on the Cancelled tab.

Undo a cancellation

Open the cancelled reservation and select Uncancel Reservation in the banner, or Uncancel in the menu at the top right.

Copy a reservation instead

To rebook the same trip, open the reservation, open the menu at the top right and select Duplicate. A new reservation form opens, filled in from this one.