Statement lines that were not found

Where to see them

• On a statement, under Review Required, in the Not Found group: "These reservation numbers were not found in the system. Check for typos or create them manually."
• Across all statements: in the Admin portal, select Remittances, then the Not Found tab. It lists unmatched lines from the last 6 months. Select a row to open its statement.

The reservation number has a typo

1. Select Bookings and search for the customer or the agent instead of the number.
2. Open the booking and correct Reservation Number so it matches the statement.
3. Select Save.

The statement matches the line once the booking changes. Open the statement again and the line is under Ready to Record. See Find and correct a booking.

The booking was never recorded

Ask the agent to add the reservation, or import your bookings from Excel on Bookings.

If the line appears under Create Reservation on the statement, tick it instead. Kindra AI creates the booking and records its commission when you select Receive Commissions.

There are hundreds of them

When a statement has more than 500 lines not found, the table is replaced by a count and a Download Not Found link. The Excel file lists each reservation number with its supplier, commission and currency. Use it to see which bookings to import.

Other groups under Review Required