Payment policies

Policies set when your agents get paid and the commission rates and penalties your agency applies. Find them in the Admin portal under Payments, on the Policies tab.

Where to find it

In the Admin portal, select Payments, then the Policies tab. Change a setting and select Save. You should see Policies updated.

Payment Schedule

Payment Period

Option	Meaning
No cutoff	No period cutoff. Eligible as soon as the booking is ready.
Monthly	Close by calendar month. This is the starting setting.
Semimonthly	Close twice per month: 1st-15th and 16th-end of month.
Weekly	Close Monday through Sunday.

Payout Basis

Option	Meaning
Pay on Settlement	Pay agents at the close of each pay period after the trip is settled. This is the starting setting.
Pay on Collection	Pay agents as each commission is received from the supplier.

With Pay on Collection, agents do not see an Owed tab under Sales. Their tabs are Sales, Earned and Paid.

Commission Rates & Penalties

Setting	Meaning	Starts at
Late Entry Penalty %	Penalty when booking recorded outside its booked month	20
Personal Travel Rate %	Commission rate for approved personal travel bookings	70
Agency Travel Rate %	Commission rate for agency or convention travel bookings	100

For personal and agency travel, the agent gets whichever is higher: their own Commission % or the policy rate.

Minimum Payout Amounts

One amount per currency: USD, EUR and MXN. Leave a field empty for no minimum.