Sales, Earned, Owed and Paid

The four tabs under Sales answer four questions. Sales is what you sold. Earned is your commission by checkout date. Owed is commission not yet paid to you. Paid is what your agency has paid you.

The four tabs

Tab	Question it answers	Counts
Sales	How much did I sell?	Total cost of your active and completed reservations, by Book Date or Checkout
Earned	What commission did my trips earn?	Your commission by checkout date. Not a forecast of when or how much you'll be paid
Owed	What has my agency not paid me yet?	Unpaid commissions for completed reservations
Paid	What have I been paid?	Commission payments received, by payment date

Each tab shows one year. Use the arrows next to the year to change it. Amounts are shown per currency.

Sales

Switch between Book Date and Checkout to group by when you booked or when the customer travels. Select a month to see its reservations, and a reservation to open it.

Earned

A month total starting with ~ is an estimate: the month is in the future, or the supplier has not yet paid the commission on every reservation in it.

A reservation can carry one of these tags:

Tag	Meaning
Upline	Override commission on another team member's booking
Recorded Late	A late entry penalty was applied
Personal Travel	Booked as agent personal travel
Agency Travel	Booked as agency travel

On-hold and cancelled reservations are not included.

Owed

Each currency shows Expected and Payable, and opens into:

PAYABLE: commission ready to be paid to you.
PENDING: commission for completed trips that is not ready to be paid yet.
ADJUSTMENTS: other amounts your agency added or deducted.

Paid

Each card is one payment date. Select it to see every reservation, service charge bonus and adjustment in that payment.

If something goes wrong

There is no Owed tab

Your agency pays on collection: you are paid as each commission is received from the supplier, so there is no owed balance to show. Your tabs are Sales, Earned and Paid. See Payment policies.

"Payment not found."

There is no payment to you on that date. Go back to Paid and select a payment from the list.