Read your Home timeline

Home lists what needs your attention, soonest first. Overdue payments and reminders come first, then Today, Tomorrow, This Week, Next Week and Later. Select any item to open its reservation.

What Home shows

Home only shows your own reservations and customers. Cancelled reservations are left out.

Home in the Agent portal, with Today, Tomorrow and This Week groups listing check-ins, a final payment due, a deposit due and a birthday — Home groups what is coming up by day and week.

Group	Covers
Overdue card	Unpaid deposits and final payments past their due date, and reminders you have not dealt with
Today	Today
Tomorrow	Tomorrow
This Week	The 5 days after tomorrow
Next Week	The 7 days after that
Later	Up to 90 days from today, grouped by month

What each label means

Label	Meaning	Where it comes from
Deposit Due	A deposit is due and not yet marked paid	Deposit Due Date on the reservation
Final Payment Due	The final payment is due and the reservation is not paid in full	Final Payment Due Date on the reservation
Check-in	The customer's trip starts	Check-in on the reservation
Check-out	The customer's trip ends	Check-out on the reservation
Checked-in	The customer is traveling right now. Shown under Today only	Check-in and check-out dates
Reminder	A reminder you set	Reminders on the reservation
Birthday, Anniversary	A customer's celebration	Important Dates on the customer

What you can do from Home

Select an item to open its reservation. A birthday or anniversary opens the customer.
Use the email, call and WhatsApp icons next to a customer's name to contact them. An icon is greyed out when that contact detail is missing.

If something goes wrong

Home says "Nothing today" or "Nothing scheduled"

No reservation has a date in that group. If you expected one, open the reservation and check its Check-in, Check-out and due dates. See Add a reservation.

A deposit still shows as due after the customer paid

Open the reservation and select Mark Deposit Paid.